Report an Edgegap incident
Please provide the following information to help us resolve your issue as quickly as possible:
• Severity Level: Select the severity of the issue.
• Time of the Event: When did the issue occur?
• Deployment Request ID: Enter the ID of the deployment request, if available.
• Application and Version Deployed: Specify the application and version affected by the issue.
• Description of the Incident: Provide a detailed description, including error messages, logs, or steps to reproduce.
• Impact Scope: Is the issue affecting production, staging, or another environment?
• Affected Regions / Systems: Mention any regions or systems impacted.
• Attach Files: Include any logs, screenshots, or other files that could help diagnose the issue.
IF YOU OPEN A TICKET WITH A PRIORITY LEVEL ( HIGHEST OR HIGH ) NON-RELATED TO THE EDGEGAP PLATFORM, WE MAY CHARGE YOU 3 HOURS FOR SUPPORT( RATE $100/HR).