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Priority Levels
• Highest: Full production outage, 100% failure.
• High: Partial outage (regional or specific deployments).
• Medium: Moderate/limited impact, handled during business hours.
• Low: Informational or non-urgent requests.
Impact Scope
Select Minor, Moderate, Significant, or Extensive based on how widespread the issue is.
Details to Include
• Time of Event
• Request ID (if applicable)
• Application and Version
• Detailed Issue Description
• Logs/Screenshots
⚠️ Tickets not related to Edgegap may incur a 3-hour minimum charge at $100/hour.
Required fields are marked with an asterisk*
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