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Report an Edgegap incident

Please provide the following information to help us resolve your issue as quickly as possible:
• Severity Level: Select the severity of the issue.
• Time of the Event: When did the issue occur?
• Deployment Request ID: Enter the ID of the deployment request, if available.
• Application and Version Deployed: Specify the application and version affected by the issue.
• Description of the Incident: Provide a detailed description, including error messages, logs, or steps to reproduce.
• Impact Scope: Is the issue affecting production, staging, or another environment?
• Affected Regions / Systems: Mention any regions or systems impacted.
• Attach Files: Include any logs, screenshots, or other files that could help diagnose the issue.

IF YOU OPEN A TICKET WITH A PRIORITY LEVEL ( HIGHEST OR HIGH ) NON-RELATED TO THE EDGEGAP PLATFORM, WE MAY CHARGE YOU 3 HOURS FOR SUPPORT( RATE $100/HR).

Required fields are marked with an asterisk
Medium
1• Time of the Event: 2• Request ID: 3• Application and Version Involved: 4• Detailed Description of the Issue:


Provide a detailed description, including error messages, logs, or steps to reproduce.

Moderate / Limited

e.g. If it impacts x people, select Significant.

Drag and drop files, paste screenshots, or browse

Please upload any relevant files, such as logs, screenshots, error reports, or configuration files, that will help us better understand and troubleshoot the issue. The more information you provide, the faster we can assist you.