{"xsrfToken":"0a95451e7415d843469e13bb3e0dd6a7d2132934_lout","branding":{"id":"3","key":"as","name":"Arbitrium support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f3fef53b-e812-499b-b647-adb33d7a6322/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTE2YmY5ZS0yZjQ0LTRmYTUtYmQ3Zi0zY2E5NDhlNjExMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYzZmVmNTNiLWU4MTItNDk5Yi1iNjQ3LWFkYjMzZDdhNjMyMiI6WyJyZWFkIl19LCJleHAiOjE3NDczMDkwODksIm5iZiI6MTc0NzMwODQ4OX0.MYQV4KI6ZobRKIKcJxGVQYlPEwHPd4s26FoPK7AFZug&client=4516bf9e-2f44-4fa5-bd7f-3ca948e6111e&mode=fit","logoId":"f3fef53b-e812-499b-b647-adb33d7a6322","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"Edgegap Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Edgegap Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#cbd9dd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4bd24755-2ad9-40e7-bfcc-37db03c16863/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTE2YmY5ZS0yZjQ0LTRmYTUtYmQ3Zi0zY2E5NDhlNjExMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRiZDI0NzU1LTJhZDktNDBlNy1iZmNjLTM3ZGIwM2MxNjg2MyI6WyJyZWFkIl19LCJleHAiOjE3NDczMDkwODksIm5iZiI6MTc0NzMwODQ4OX0.vZ3Z1PXSyvXgCuZDHgImmUvl-f2veYYiVkYgp9_J7t8&client=4516bf9e-2f44-4fa5-bd7f-3ca948e6111e&height=300&mode=fit","bannerMediaApiFileId":"4bd24755-2ad9-40e7-bfcc-37db03c16863","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"as","projectId":10013,"serviceDeskId":3,"name":"Arbitrium support","description":"<p>Welcome! You can raise a Arbitrium support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10041","name":"I need help","descriptionHtml":"<p>Help Required Levels<br> • Medium: will be addressed during regular support hours.<br> • Low: General inquiry or guidance request (no immediate action required).</p>\n<p>Request Details Template<br> Please provide as much information as possible to assist with your request:<br> • Time of the Event:<br> • Request ID:<br> • Application and Version Involved:<br> • Detailed Description of the Issue:</p>\n<p>IF YOU OPEN A TICKET WITH A PRIORITY LEVEL (HIGH OR HIGHEST) NON-RELATED TO THE EDGEGAP PLATFORM, WE MAY CHARGE YOU 3 HOURS FOR SUPPORT( RATE $100/HR).</p>","callToAction":"I need help","introHtml":"<p>If you’re experiencing issues or need help getting your server up and running, contact us, and we’ll do our best to assist you.</p>\n<p>Our team will respond during normal business hours (EST).</p>","icon":10320,"iconUrl":"https://edgegap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[5,3],"key":""},{"id":"10037","name":"Report an Edgegap incident","descriptionHtml":"<p>Please provide the following information to help us resolve your issue as quickly as possible:<br> • Severity Level: Select the severity of the issue.<br> • Time of the Event: When did the issue occur?<br> • Deployment Request ID: Enter the ID of the deployment request, if available.<br> • Application and Version Deployed: Specify the application and version affected by the issue.<br> • Description of the Incident: Provide a detailed description, including error messages, logs, or steps to reproduce.<br> • Impact Scope: Is the issue affecting production, staging, or another environment?<br> • Affected Regions / Systems: Mention any regions or systems impacted.<br> • Attach Files: Include any logs, screenshots, or other files that could help diagnose the issue.</p>\n<p>IF YOU OPEN A TICKET WITH A PRIORITY LEVEL ( HIGHEST OR HIGH ) NON-RELATED TO THE EDGEGAP PLATFORM, WE MAY CHARGE YOU 3 HOURS FOR SUPPORT( RATE $100/HR).</p>","callToAction":"Report an Edgegap incident","introHtml":"<p>Having trouble with a system? Report this incident here.</p>","icon":10308,"iconUrl":"https://edgegap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[5,3],"key":""},{"id":"10042","name":"Subscribe to a service","descriptionHtml":"<p>Select them in the following list.</p>","callToAction":"Subscribe to a service","introHtml":"<p>We have options that are available in self register, use this form to register.</p>","icon":10321,"iconUrl":"https://edgegap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[3],"key":""},{"id":"10040","name":"Problem","descriptionHtml":"<p>Severity Levels of Issues:</p>\n<p>Highest: Production Down – 100% of deployments have failed. This requires immediate attention as it impacts all deployments and could lead to complete service unavailability.</p>\n<p>High: Partial Deployment Failure – Some deployments are failing, typically within specific regions or affecting a specific deployment type. This needs prompt action to minimize service disruption.</p>\n<p>Medium: Moderate Impact – The issue affects small numbers of deployments or can wait for a normal operational response. This level should be addressed in the regular workflow without immediate escalation.</p>\n<p>Low: Informational Only – For Your Information (FYI). These issues do not impact current deployment activities but are shared to keep you informed of potential minor concerns or observations.</p>\n<p>IF YOU OPEN A TICKET WITH A PRIORITY LEVEL ( HIGH OR HIGHEST ) NON-RELATED TO THE EDGEGAP PLATFORM, WE MAY CHARGE YOU 3HRS FOR SUPPORT( RATE $100/HR).</p>","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://edgegap.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"},{"id":5,"name":"Discord Support"}],"orderMapping":{"3":[10037,10041,10042],"4":[10041],"5":[10041,10037]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e8e9303a-3163-3ef4-be6f-12b6956854b1","appLinkName":"System Confluence","appLinkUrl":"https://edgegap.atlassian.net/wiki","spaceKey":"AS","spaceName":"Arbitrium support","spaceUrl":"https://edgegap.atlassian.net/wiki/spaces/AS","isServer":false},"labels":[],"projectKey":"AS","serviceDeskId":3,"kbLinkDomainURLs":["https://edgegap.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NTE2YmY5ZS0yZjQ0LTRmYTUtYmQ3Zi0zY2E5NDhlNjExMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDczMDk2ODksIm5iZiI6MTc0NzMwODQ4OX0.O8WW72JSKHkcN5ABwyvlwJU3FZ3PVyYknQmCMPHIRRY","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"4516bf9e-2f44-4fa5-bd7f-3ca948e6111e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Edgegap Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://edgegap.atlassian.net/wiki","kbLinkDomainURLs":["https://edgegap.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fedgegap.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1Y2QyMTYwMWQxOGMxMjgwYzVkYjA1MzFhZDM3OTJhYTE3YjdkYTI1N2Q0NWQwMzRlYzNjNDBjYTZhYmI4NDMxIiwiaXNzIjoiMzI2YzM5ODYtZjk3MC0zNTE2LThjMGYtZmE0MDIzN2M4YzU1IiwiY29udGV4dCI6e30sImV4cCI6MTc0NzMwOTM4OSwiaWF0IjoxNzQ3MzA4NDg5fQ.aVc6WmsmMQ_sE_t--tKfGel7w2-1M93R35QtXw734j4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjMyNmMzOTg2LWY5NzAtMzUxNi04YzBmLWZhNDAyMzdjOGM1NSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2VkZ2VnYXAuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZWRnZWdhcC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJBUyIsImlkIjoiMTAwMTMifX19LCJleHAiOjE3NDczMDkzODksImlhdCI6MTc0NzMwODQ4OX0.6C_D4P7cVhAkI31DTOHmaJxN-cTHWFNG7qcbLbqK1qU\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://edgegap.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://edgegap.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"AS\\\",\\\"id\\\":\\\"10013\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"AS\\\",\\\"project.id\\\":\\\"10013\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"America/Toronto\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://edgegap.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}